shipping & returns

➸ domestic ➸

 Bear Cat processes orders Monday through Fridays excluding holidays, with a 48 hour shipping handing time. Orders that are received on weekends, holidays, and after 12 PST will be processed the following business day. Most orders will be shipped within 48 hours of purchase. Shipping times may vary due to the availability of the merchandise. We will notify you witin 48 hours if your order has been delayed or canceled. Please email us for more information and details on your purchase.

 
➸ international ➸
 
 Bear Cat processes orders Monday through Fridays excluding holidays, with a 48 hour handling time. Orders that are received on weekends, holidays, and after 12 PST will be processed the following business day. Most orders will be shipped within 48 hours of purchase. Shipping times may vary due to the availability of the merchandise. Please note orders may be canceled due to availability or countries with problematic postal systems, We will notify you within 48 hours if your order has been delayed or canceled. All customs fees and any taxes associated with your purchase is the sole responsibility of the customer. Please contact us directly if you would like to add delivery confirmation or insurance to your order. Please note once the package leaves the United States, it is in the the hands of your countries postal system policies. Please email us for more information and details on your purchase.

 

➸ we accept ➸

 We accept all major credit cards Visa, Master card, and Discover, and we also accept pay pal WE DO NOT ACCEPT PERSONAL CHECKS, MONEY ORDERS, OR DIRECT BANK TRANSFERS. 

 

➸ currency conversion ➸

 All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card. The following web page features a free foreign exchange rate calculator based on the most recent currency conversion foreign exchange calculator

 
➸ returns new ➸
 
All new clothing can be returned for store credit or exchange within 14 days of receipt of purchase for domestic and 21 days for international purchases. All returns must be approved by customer service. Email customer service at hello@bearcatvintage.com, please provide your name, order number, and item(s) you wish to return and the reason for the return, you will receive a return authorization number from one of our customer service reps. If items are post marked after this time period, we reserve the right to deny the return. All returns must be shipped via traceable and insured mail. Customers are responsible for all shipping fees associated with the item that is being returned. All returns must be unworn, unwashed, and tags attached. Please ask bear cat if you have any questions or concerns regarding the item you are about to purchase. Please be detailed and include a product link in the email. Please note the refund policy is only relevant to online purchases only.
 
*All accessories, gift & home goods final sale. *
 
 
➸ returns-vintage ➸ 
 
 Vintage is pre-loved and will show signs of wear. All flaws are carefully noted and marked down accordingly. We will consider an exchange for store credit if the item is grossly misrepresented or if you are absolutely unsatisfied with your purchase. Please contact us within 5 days with your issue, and we will issue you a store credit. Please email customer service at hello@bearcatvintage.com and provide your name, order number, and item(s) you wish to return and the reason for the return, you will receive a return authorization number from one of our customer service reps. Customers are responsible for their own shipping. We are not responsible for lost or stolen packages please request an upgraded shipping method with insurance for your safety. If items are post marked after this time period, we reserve the right to deny the return. All returns must be shipped via traceable and insured mail. All returns must be unworn, unwashed, and tags attached. Please ask bear cat if you have any questions or concerns regarding the item you are about to purchase. Please be detailed and include a product link in the email. 
 
➸ Customer Service ➸
 hello@bearcatvintage.com